Last Updated: October 9, 2026
The Narrow Road Graphic Design respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information may be collected, used, and protected when you visit our website, submit a quote request, contact us, or use our design and printing services.
1. Information We Collect
Depending on how you interact with our website and services, we may collect the following types of information:
Personal Information: Your name, email address, phone number, and any other contact details you provide through our contact forms, quote requests, or other communications.
Project Information: Details about your design or printing project, including project specifications, quantities, deadlines, preferences, and files or artwork you choose to upload.
Order and Transaction Information: Information needed to manage your orders, billing, shipping, and payments, where applicable. Payment information may be processed by third-party payment providers.
Technical and Usage Information: Information such as your IP address, browser type, device information, pages visited, and website usage data may be collected through server logs, cookies, or similar technologies, depending on the website configuration.
2. How We Use Your Information
We may use the information we collect to:
- Respond to inquiries and quote requests.
- Provide graphic design, commercial printing, memorial printing, and related services.
- Communicate with you about projects, proofs, orders, delivery, and customer support.
- Process transactions and fulfill orders, where applicable.
- Review artwork and project requirements.
- Maintain, protect, and improve our website and services.
- Send promotional communications where permitted and, when required, with your consent.
- Comply with applicable legal obligations and protect our legitimate business interests.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website traffic, and improve user experience.
You can manage or disable cookies through your browser settings. Some website features may not work as intended if certain cookies are disabled.
Where required by applicable law, we will request consent before using non-essential cookies or tracking technologies.
4. How We Share Information
We do not sell your personal information.
We may share information with service providers who help us operate our website, communicate with customers, process payments, manage orders, or deliver services. These providers may use information only as needed to perform services on our behalf and subject to applicable requirements.
We may also disclose information when required by law, to protect our rights, to address security concerns, or in connection with a business transaction, where legally permitted.
SMS consent and phone numbers collected for SMS communication purposes will not be shared with third parties or affiliates for their marketing purposes.
5. SMS Communication Policy
If you consent to receive text messages from The Narrow Road Graphic Design, we may send conversational messages related to your inquiries, quote requests, orders, appointments, or services you have requested.
Message frequency: Message frequency may vary.
Message and data rates: Standard message and data rates may apply depending on your mobile carrier and plan.
Opt-out: You may opt out of SMS messages at any time by replying STOP to a message you receive from us.
Help: For assistance, reply HELP to an SMS message or contact us using the information provided below.
Providing consent to receive SMS messages is not a condition of purchasing our products or services. If you do not wish to receive SMS messages, do not select the SMS consent option on our forms.
6. Data Retention and Security
We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, resolve disputes, and meet applicable legal requirements.
We take reasonable measures designed to protect information against unauthorized access, loss, misuse, or disclosure. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
7. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we hold about you.
You may also unsubscribe from promotional emails using the unsubscribe instructions included in those messages. To make a privacy-related request, please contact us using the details below.
8. Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party services. Those websites and services have their own privacy practices, which may differ from ours.
We encourage you to review the privacy policies of third-party websites and services you choose to use. We are not responsible for the privacy practices of independent third parties.
9. Children’s Privacy
Our website and services are not specifically directed toward children. We do not knowingly collect personal information from children in circumstances where parental consent is required by applicable law. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.
11. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:
The Narrow Road Graphic Design
5510 Old Hickory Blvd
Suite B PMB 1057
Hermitage, TN 37076
Phone: 1.844.652.ROAD (7623)
Email: info@tnrgraphicdesign.com
WhatsApp: 615.909.1731
Fax: 615.814.4787