1. General Terms
Welcome to The Narrow Road Graphic Design. By accessing or using our website, requesting a quote, or purchasing our design and printing services, you agree to these Terms & Conditions. Please review them carefully before using our website or services.
These terms apply to visitors, prospective customers, and customers who use our website or engage our services.
2. Our Services
The Narrow Road Graphic Design provides graphic design, commercial printing, memorial printing, funeral home printing services, and related design and print solutions.
Available services, project requirements, pricing, production timelines, and delivery options may vary depending on the project. Specific details will be confirmed in your quote or order confirmation.
3. Quotes, Pricing, and Orde
Quotes are based on the project details and requirements provided by the customer. Changes to the project scope, artwork, quantity, materials, or specifications may affect the final price and delivery timeline.
An order is considered confirmed once the applicable details, pricing, and any required approvals have been agreed upon. Additional charges may apply to changes requested after approval.
4. Artwork and Proof Approval
Customers are responsible for reviewing and approving proofs before printing. Please carefully check all text, spelling, names, dates, contact details, images, colors, and other project information.
Printing will proceed according to the approved proof and agreed specifications. The customer is responsible for errors that were present in the approved proof.
5. Customer-Provided Materials
Customers must ensure they have the necessary rights and permissions to use any artwork, photographs, logos, text, or other materials they provide. The Narrow Road Graphic Design is not responsible for unauthorized materials supplied by customers.
6. Intellectual Property
Unless otherwise agreed in writing, all applicable rights in original design work, artwork, and other materials remain subject to the ownership and licensing terms agreed upon for the project. Customers may use delivered files according to the agreed project terms.
Website content, branding, and materials belonging to The Narrow Road Graphic Design may not be copied, reproduced, or used without permission, except as permitted by applicable law.
7. Production, Turnaround, and Delivery
Estimated turnaround times are provided based on the project requirements and production schedule. Timelines may change due to revisions, delayed approvals, material availability, shipping delays, or circumstances outside our reasonable control.
Print-ready digital files and printed products will be delivered according to the arrangements confirmed for each project.
8. Payments, Cancellations, and Refunds
Payment requirements, cancellation terms, and refund eligibility will be communicated as applicable to the project or order. Any refund or cancellation request will be handled in accordance with the applicable order terms and our posted policies.
Please review our Refund Policy and contact us if you have questions about a specific order.
9. Website Use
You agree to use this website lawfully and not to engage in activities that could damage, disrupt, or interfere with the website or its services. We reserve the right to update website content, services, and these Terms & Conditions as needed.
10. Limitation of Liability
To the extent permitted by applicable law, The Narrow Road Graphic Design will not be liable for indirect or consequential losses arising from the use of this website or our services. Nothing in these terms excludes liability that cannot legally be excluded.
11. Privacy
Information submitted through our website or in connection with our services will be handled in accordance with our Privacy Policy.
12. SMS Terms & Conditions
SMS Consent Communication
Phone numbers and information collected as part of the SMS consent process will not be shared with third parties or affiliates for their marketing purposes.
Types of SMS Communications
If you have consented to receive SMS messages from The Narrow Road Graphic Design, you may receive follow-up messages related to your inquiries, quote requests, appointments, or account status, where applicable.
Message Frequency
Message frequency may vary. You may receive up to 2 SMS messages per week regarding your inquiries, appointments, or account status.
Potential Fees for SMS Messaging
Message and data rates may apply depending on your mobile carrier and plan. Charges may vary for domestic or international messages.
Opt-In Method
You may opt in to receive SMS messages verbally during a conversation with our team or by selecting the SMS consent option on our forms, where available.
Opt-Out Method
You may opt out of SMS messages at any time by replying STOP to a message you receive from us. You may also contact us directly to request removal from our messaging list.
Help and Support
For assistance, reply HELP to an SMS message or visit our website:
Additional SMS Options
If you do not wish to receive SMS messages, do not select the SMS consent option on our forms. Consent to receive SMS messages is not a condition of purchasing our products or services.
Standard Messaging Disclosures
- Message and data rates may apply.
- Message frequency may vary.
- Reply STOP to opt out at any time.
- Reply HELP for assistance.
13. Contact Us
The Narrow Road Graphic Design
5510 Old Hickory Blvd
Suite B PMB 1057
Hermitage, TN 37076
Phone: 1.844.652.ROAD (7623)
Email: info@tnrgraphicdesign.com
14. Updates to These Terms
We may revise these Terms & Conditions periodically. Updates will be posted on this page, and the revised terms will take effect when published unless otherwise stated.
If you have questions about these terms, please contact us before placing an order.