Last Updated: October 10, 2026
At The Narrow Road Graphic Design, we strive to provide quality design and printing services that meet our customers’ project requirements. Please review our refund policy before placing an order.
1. Digital Products and Services
Due to the nature of digital products, including downloadable design files and print-ready artwork, all sales are generally final once a file has been delivered, downloaded, or accessed.
For digital design services, refunds are generally not available once work has commenced. If you have concerns about your project, please contact us so we can review the situation and discuss an appropriate resolution.
2. Custom Design Projects
Custom graphic design projects are created according to each customer’s specifications and approved requirements. Once work has commenced, payments are generally non-refundable.
If you are dissatisfied with your project, please contact us at info@tnrgraphicdesign.com. We will review your concerns and work with you toward a reasonable resolution where possible.
3. Printed Products
Commercial printing, memorial printing, funeral home materials, and other custom-printed products are produced according to the specifications and proof approved by the customer.
Because these products are customized, refunds or replacements may not be available for changes of mind or errors that were included in the customer’s approved proof.
If your order arrives damaged, contains a production defect, or differs materially from the approved specifications, please contact us so we can review the issue and determine an appropriate resolution.
4. Errors, Defects, and Technical Issues
If you believe you received an incorrect product, encountered a technical issue, or received printed materials with a production defect, please contact us within 7 days of delivery or discovery of the issue, as applicable.
Please include your order details and a description of the problem. For damaged or defective printed products, photographs may help us assess the issue.
We will review your request and, where appropriate, work toward a resolution, which may include a correction, replacement, or other suitable remedy.
5. Cancellations and Work in Progress
If you need to cancel an order, contact us as soon as possible. Cancellation options may depend on the project’s status, whether design work has begun, whether proofs have been approved, and whether printing or shipping has started.
Costs already incurred for completed work, materials, production, or shipping may not be refundable, subject to applicable law and the terms agreed for your order.
6. How to Request Assistance
For refund questions, order concerns, damaged products, or technical issues, contact us at:
The Narrow Road Graphic Design
Email: info@tnrgraphicdesign.com
Phone: 1.844.652.ROAD (7623)
WhatsApp: 615.909.1731
Please provide your name, order details, and a clear explanation of your concern so we can review your request.
7. Applicable Rights
This policy does not limit any consumer rights or remedies that cannot legally be excluded under applicable law. Where required by law, applicable statutory rights will take precedence over this policy.
8. Policy Updates
We may update this Refund Policy periodically to reflect changes to our services or business practices. Any updates will be published on this page with a revised “Last Updated” date.